British Corner Shop COVID-19 Updates
Firstly, we would like to reassure you that British Corner Shop is still open and taking orders, as usual, working hard to reunite people all over the world with the British food they love and need
Firstly, we would like to reassure you that British Corner Shop is still open and taking orders, as usual, working hard to reunite people all over the world with the British food they love and need.
Amidst the ever-evolving situation, we wanted to keep you informed with the latest updates at British Corner Shop:
Customer Services
Due to the volumes of orders, our Customer Services department is unable to respond to calls or voice messages. We would appreciate if you could please support them by first referring to our FAQ page before contacting Customer Services. This page should be able to answer most questions, including how we’re affected by COVID-19 and how to track your order. Please only email our Customer Services regarding urgent enquiries.
Our FAQs: https://www.britishcornershop.co.uk/faq
Track your order: https://www.britishcornershop.co.uk/contact
Dispatch Delays
We are currently experiencing very high demand, and it may take 2-3 days for your order to be dispatched. However, we are rapidly recruiting additional warehouse workers to meet this demand and process your orders. Our courier partners’ ability to deliver remains unaffected at this time, and we will, of course, keep you informed of any changes in this area.
Stock Levels
Due to the high demand, we are running low on many products, but 50% of our range is still available and we are working hard with our suppliers to re-stock as soon as possible. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual.
Due to the huge demand for UK groceries, we are experiencing some issues in sourcing products that are in particularly high demand. However, approximately 3,000 items on the website are showing as ‘In Stock’ and we have plenty of these products in our warehouse.
Many of our supplier partners are reducing their core ranges to allow them to keep up with demand, and although this means there is slightly less choice for customers, it does mean we’ll be able to access these products much more quickly.
The food supply chain in the UK does remain volatile, as we all navigate the best way through this crisis, so there will still be the odd occasion when we are unaware of shortages of certain products until the orders come in. We are also working hard to replace unavailable products with alternative suppliers.
Over the last couple of days, we have already seen improvements to the availability of some products, and are optimistic that stock levels, in general, will start to improve over the coming weeks.
Product Restrictions
The product quantity restrictions previously placed for UK customers have now been lifted. The only exception is flour and yeast, which due to high demand, have been restricted to a maximum of 6 per order. This applies to all countries.
USA Orders
Small pack orders to the USA being shipped by economy delivery service (under 2kg) by Royal Mail has changed from air to sea freight, which extends expected delivery times from 4-15 days to 3-4 weeks. We recommend where possible that customers select the DHL courier service which is currently unaffected.
Courier Partners
The COVID-19 crisis is having a continued impact on the global aviation industry, leading to many of our courier partners having to implement some temporary surcharges. These surcharges are necessary to ensure the couriers are still able to deliver across the globe. If surcharges have been added to delivery to your country we will communicate this via email, and this charge will be shown during the checkout process. We’ve been assured that these surcharges are temporary and will be removed as soon as possible.
Charities
Although our main focus has been to ensure we’re still able to provide our ever-growing customer base with the products they need, we have also been looking for other ways we can help during this crisis. Last week we donated a variety of products to the Royal United Hospitals Bath NHS Foundation Trust. They recently launched a ‘Help our Hospital Heroes’ campaign to raise funds to create care packages for their hard-working staff.
We’ve also started working with another fantastic local charity – Caring in Bristol. Caring in Bristol deliver projects around homelessness, striving to create a society where everyone has a home, has hope and is part of a community.
The COVID-19 crisis presents a lot of challenges for charities like this, as shelters are forced to close and people donate less food. So, in response, they recently launched their ‘Cheers Drive’ campaign. This campaign raises money to provide restaurant-quality meals to the most vulnerable during the COVID-19 lockdown.
We have chosen to support the running of ‘Cheers Drive’ for 1 day each week, to enable them to deliver these essential 600 meals to vulnerable people across Bristol.
If you wanted to learn more about these two worthy charities please see the links below.
https://www.foreverfriendsappeal.co.uk/causes/special-appeals
Make sure you subscribe to our email newsletter to receive the latest updates straight to your inbox. We thank you for your patience and understanding at this time, and we will continue to deliver #BritishHappiness straight to your door as best we can.
